Showing posts with label Bell. Show all posts
Showing posts with label Bell. Show all posts

Wednesday, January 19, 2011

Bell gets a slap on the wrist from the CRTC for annoying its customers

Complaints of abusive calls from Bell telemarketers - thestar.com

OTTAWA—The CRTC received more than 10,000 complaints from consumers
about Bell Canada telemarketers, including at least one alleged death
threat, the
Toronto Star has learned.



While both the Canadian
Radio-television and Telecommunications Commission and Bell Canada
refused to say how many complaints were received from the public, the
Star
confirmed it was 10,000-plus and that the telemarketers’ calls
continued for about a year before the agency finally moved against Bell.



Bell was recently fined $1.3 million for calling tens of thousands of consumers on the Do Not Call list.



The calls from the telemarketing
companies on contract — some of them in India — were at times aggressive
and abusive, documents show. In some cases telemarketers cursed at
people who showed no interest in their sales pitch and even threatened
them.

...


Wednesday, January 21, 2009

All Major Canadian ISPs Slow Down P2P Traffic

All Major Canadian ISPs Slow Down P2P Traffic | TorrentFreak
... Bell was more open about its practices, and admits using deep packet inspection (DPI) to throttle its individual customers and wholesalers. On Bell Wireline, P2P traffic is slowed down between 4.30 PM and 2 AM. To cope with the increasing bandwidth demands of its customers, they further plan to disconnect heavy users and introduce metered plans where customers pay for the bandwidth they use.
... Rogers claims it has to throttle P2P users to prevent their network
from becoming “the world’s buffet,” as they like to call it. Not only
does this affect their network, their bandwidth bills also increased
due to the growing popularity of BitTorrent and other filesharing
networks. Similar to Bell and Cogeco, Rogers is also known to use DPI.
Upstream P2P traffic is slowed down across their entire network,
regardless of congestion.

In summary, we can conclude that there is no such thing as net
neutrality in Canada. All of the larger ISPs slow down their customers,
with most of them specifically targeting P2P traffic through deep
packet inspection. Because of this, P2P users can’t enjoy the speeds
they were promised, and several legitimate businesses whose income
depends on delivering content through BitTorrent or other filesharing
networks are unable to compete with those who don’t. It’s now up to the
CRTC to draw the right conclusions.